Jeta 5 Privacy Policy — Your Data, Our Responsibility

1. What Information We Collect

When you create an account and use services on the jeta 5 platform, we collect certain necessary information. The purpose of this collection is to enhance your experience, process transactions, and ensure platform security. We only collect what is genuinely needed to deliver our services. A detailed breakdown of the types of information we collect is provided below.

• Account Information: Full name, date of birth, email address, mobile number, and password (stored in encrypted form).
• Identity Verification Information: National ID or passport details, collected as part of the KYC (Know Your Customer) process.
• Payment & Financial Information: Information related to bKash, Nagad, Rocket, or bank accounts. Transaction history and amounts in BDT.
• Device & Browser Information: IP address, browser type and version, operating system, device identifier, and screen resolution.
• Usage Data: A log of which pages you visited on the platform, how long you spent there, and which betting markets or sports you participated in.
• Location Data: General geographic location (country and region level), determined primarily from your IP address.

We never store your full payment card number or PIN. All sensitive financial information is processed through secure payment gateways and protected with industry-standard encryption.

2. How We Use Your Information

Jeta 5 uses collected data only for specific, legitimate purposes — never without your consent or beyond what is described in this policy. Every use of your data has a clear and reasonable rationale that directly serves your interests as a user.

• Service Delivery: Account creation, login verification, managing betting activity, and processing transactions.
• Security & Fraud Prevention: Detecting suspicious activity, preventing multiple accounts, and guarding against money laundering.
• Customer Support Improvement: Resolving issues, answering queries, and handling complaints.
• Personalized Experience: Displaying relevant content and offers based on your preferred sports and betting markets.
• Legal Obligation: Complying with applicable laws and regulatory guidelines in Bangladesh.
• Platform Improvement: Analysing usage patterns to improve service quality and platform performance.

We never sell your personal information to third parties or share it directly with advertisers. Your interests come first in every aspect of how we handle your data.

3. Cookies & Tracking Technologies

Jeta 5 uses cookies and similar tracking technologies to enhance your browsing experience on the platform. Cookies are small text files stored in your browser that help the platform remember your preferences and session details. These technologies are essential for keeping you logged in, remembering your language settings, and maintaining security. We are fully transparent about how cookies are used and committed to giving you meaningful control over them.

• Essential Cookies: Essential for maintaining login sessions, security tokens, and language settings. These cannot be disabled.
• Functional Cookies: Remembers your preferred sports, betting filters, and interface settings.
• Analytics Cookies: Used to understand which parts of the platform see the most traffic, helping us improve our services.

You can delete cookies or stop accepting new ones at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features. We do not use third-party advertising cookies to track user location.

4. Data Retention & Security

Jeta 5 uses industry-standard security technology to protect your personal information. All data stored on our servers is secured with SSL/TLS encryption and AES-256 grade encryption. You also have the option to enable two-factor authentication to prevent unauthorized access to your account. System security is maintained through regular security audits and vulnerability assessments, and our security team monitors servers around the clock, detecting and acting on any unusual activity immediately.

• Data Retention Period: Your data is retained for as long as your account is active. After account closure, certain information may be kept for up to five years to meet legal obligations.
• Server Security: Our servers are hosted in internationally certified data centres with 24/7 physical and cybersecurity measures in place.
• Access Controls: Only authorized personnel can access specific data, and every access is logged.
• Password Protection: Your password is never stored in plain text — it is transformed using a strong hashing algorithm.
• Security Breach Response: In the event of a data breach, we will notify affected users within 72 hours and take immediate remedial action.

Use a strong password to keep your account secure, and never share your login credentials with anyone. If you notice any suspicious activity, please notify our support team immediately.

5. Sharing Information with Third Parties

Jeta 5 never sells your personal data to third parties. That said, operating our services may require sharing limited information with trusted partners, all of whom operate under strict confidentiality agreements and are prohibited from using your data for their own purposes. Every third-party partner is bound by our privacy standards, and we regularly review these relationships to keep your data protected.

• Payment Processors: Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, and our banking partners.
• KYC Verification Services: Licensed third-party services compliant with Bangladesh law are used for identity verification.
• Technology Infrastructure: Limited data may be shared with cloud hosting and server service providers for technical operations.
• Legal Obligation: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.

We never share your personal data with advertisers, data brokers, or unauthorised third parties. A list of our partners is available upon request.

6. User Rights

Every jeta 5 user has fundamental rights over their own data. We respect these rights and are fully committed to helping you exercise them. Our support team is always available for any data-related requests or questions. Your key rights are outlined below.

• Right to Access: You have the right to know what information we hold about you. Upon request, we will provide a copy of your stored data.
• Right to Rectification: If any of your information is inaccurate, you may request a correction. Many details can be updated directly from your account settings.
• Right to Erasure: In certain circumstances, you may request the deletion of your account and associated data. However, some information may need to be retained for a legally required period.
• Right to Object to Processing: You may object to the use of your data for marketing communications or personalized analytics.
• Right to Data Portability: You may request an export of your account data in a structured format.

To exercise any of these rights, please reach out to our support team. We aim to respond within 30 business days of receiving your request. Sensitive actions are only carried out after identity verification to ensure no one else can access or modify your information.

7. Policy Updates & Contact Information

Jeta 5 may update this Privacy Policy from time to time, whether due to changes in our services, technological developments, or legal requirements. For any significant changes, we will notify you via your registered email address or through a notice on the platform. The date of the latest update is always displayed at the top of this page under "Last Updated." We believe transparency is the foundation of a trustworthy platform, so we aim to explain the reasons behind every change.

Continuing to use the platform after an updated policy is published will be considered your acceptance of the new terms. We recommend reviewing this page regularly. If you have any questions about the policy or wish to exercise any rights regarding your data, please get in touch. We take every request seriously and make every effort to respond within the designated timeframe.

Contact our data protection team at: support@jeta5.biz — You can send any privacy-related questions, complaints, or requests to this email address. Our support team is available 24/7 and strives to respond as quickly as possible. Your trust and confidence are our greatest asset, and earning and maintaining them is our core mission.